Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Is this the official website of the venue?

No, this is not the official website of the venue. However, we are an authorized reseller, offering secure and hassle-free bookings for the world’s top attractions. We work closely with trusted partners to ensure you get the best experiences at the best prices.

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

FAQs about Top of the Rock

What are the opening hours for Top of the Rock?

Top of the Rock is open daily from 8 AM to midnight, with the last elevator going up at 11 PM.

Where is Top of the Rock located?

Top of the Rock is located at 30 Rockefeller Plaza, New York, NY 10112, USA.

What can I see from the Top of the Rock observation decks?

From the observation decks, you can see Central Park, the Empire State Building, One World Trade Center, and the Statue of Liberty.

Is Top of the Rock wheelchair accessible?

Yes, Top of the Rock is fully accessible for visitors with disabilities, including elevators and accessible restrooms.

Are strollers allowed at Top of the Rock?

Yes, strollers are allowed but must be folded when using elevators.

Is there parking available near Top of the Rock?

Yes, there are several parking facilities nearby, such as Rockefeller Center Parking and Icon Parking.

What is the best time to visit Top of the Rock?

The best times to visit are in the morning for fewer crowds & clear views or late afternoon to sunset for stunning nighttime views.

Can I take photos at Top of the Rock?

Yes, photography is encouraged, especially from the observation decks where the views are spectacular.

Are there dining options at Top of the Rock?

Yes, there are several dining options within Rockefeller Center, ranging from casual eateries to fine dining.

Is Top of the Rock open during holidays?

Yes, Top of the Rock is open year-round, including holidays, but hours may vary.

Can I bring my service animal to Top of the Rock?

Yes, service animals are welcome throughout the attraction.

Are there guided tours available at Top of the Rock?

Yes, guided tours are available and provide historical and architectural insights about Rockefeller Center and the observation decks.